Returns & Exchanges

At Essenther AU, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items in their original packaging. We are dedicated to providing a seamless exchange process to ensure you find the perfect fit and style for your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Parcel

  Securely pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.

• 3.
  Ship to Essenther

  Attach the provided prepaid shipping label to your package and drop it off at any Australia Post location or designated courier point.

• 4.
  Quality Check & Refund

  Once our team inspects your return, we will process your refund to your original payment method or dispatch your new exchange items within 5 business days.